Returns & refunds

Damaged or incorrect items

If a pack arrives damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and a photograph. We will replace it or refund you in full.

Food safety

Because these are sealed food products, we cannot accept returns of opened packs unless the product is faulty.

Refund timing

Approved refunds are returned to the original payment method. Bank processing usually takes 5–7 working days.